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"Had a room with pool access, it was amazing. Staff was great and amenities were great as well!"

"Nice facilities & beachfront. Looks like the photos"

"First of all I have enjoyed my stay at the Hotel. I had a great 7 days of relaxation and rest. The positives: The Hotel itself was of a good standard. We had a mater suite which included a separate bedroom and two shower rooms. Also included was the hot tub on the balcony. I recommend this package that includes the “Elite” status as you have the exclusive access to one pool which means a far less crowded experience. Also with the Elite package you get a Butler to help you and access to a rooftop bar and elite pool. Food The breakfast buffet in the “Market” was as good as any I’ve had. The restaurants were overall ok . The best meal we had was in the Palapa , good portions and pretty tasty, the food could have been hotter. Drinks No issues here. Service On the whole it was good , a bit hit and miss at times but staff did try and were friendly. The drinks service at the pools was nice. Amenities The pools were excellent, very clean and warm too. Gym: appeared to be pretty good from what I saw. We spent most of our time enjoying the pool and sunbathing, hardly went to the beach but it was very nice. The not so good: Maintenance was an issue , our sink faucet was loose, I mean hanging off loose but because we had 3 sinks I never bothered reporting it. There were 2 AC units that were very good but unfortunately on the last night one of the started leaking water and brought down a ceiliing panel. Overall 4* not 5, due to maintenance and food not quite there . "

"I had a good experience room was clean staff was very pleasant and helpful "

"This is a beautiful property. It’s still recovering from the hurricane so the casino was not open. Very clean. The staff are friendly and attentive. However, everyone is working for tips so have cash handy. Fun activities, food is ok. Get there early if you want to dine at one of the restaurants. Wait lists are long. "

"Yes the pool was very enjoyable, Staff was very friendly and courteous. "

"Overall we enjoyed our time at the Barcelo palace. We liked the offerings for kids and the beach and pool area. "

"Great property. Clean, pretty, fun. "

"We had an ocean view and a corner room of the hotel. Absolutely beautiful rooms and very clean. The cleaning staff came in daily to stock the fridge and provide clean towels. Everyone was very helpful and kind, the service was excellent. The restaurants were also incredible for dinner and some were open for lunch. The buffet was always really well kept up with and had plenty of options"